Welcome to Mitti & Shine. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction

Mitti & Shine is an Indian e-commerce brand offering premium German silver home décor, gifting products, pooja essentials, serveware, and decorative collections across India.

These Terms & Conditions govern your use of our website, products, services, and transactions.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • The information provided by you is accurate and complete.
  • You are legally capable of entering binding contracts under Indian laws.

3. Product Information

We strive to display product images, descriptions, dimensions, and finishes as accurately as possible. However:

  • Slight variations in color, texture, shine, engraving, polish, or handcrafted detailing may occur.
  • Product dimensions may have minor manual measurement differences.
  • Handmade and artisanal imperfections are natural characteristics and not defects.

All products are intended for decorative, gifting, spiritual, or household usage only.

4. Pricing & Payments

  • All prices listed are in INR (₹) and inclusive/exclusive of applicable GST as mentioned.
  • Mitti & Shine reserves the right to modify pricing without prior notice.
  • Orders will be processed only after successful payment confirmation.

We support secure payment methods including:

  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Wallets
  • EMI options (if available)

5. Order Acceptance & Cancellation

  • Once an order is placed, you will receive an order confirmation via email or WhatsApp/SMS.
  • Mitti & Shine reserves the right to cancel any order due to:
    • Product unavailability
    • Pricing or technical errors
    • Suspicious or fraudulent activity
    • Incomplete customer information

If payment has already been made, eligible refunds will be processed accordingly.

6. Shipping & Delivery

  • We currently deliver across Pan India.
  • Delivery timelines are estimated and may vary depending on location, courier availability, festivals, weather conditions, or unforeseen circumstances.
  • Delays caused by logistics partners are beyond our direct control.

Customers are responsible for providing accurate shipping details. Mitti & Shine shall not be responsible for failed deliveries due to incorrect addresses or contact information.

7. Returns, Replacements & Damages

Due to the delicate and premium nature of German silver décor products:

  • Returns are accepted only for damaged, defective, or incorrect products.
  • Unboxing video evidence is mandatory for any damage or missing item claims.
  • Claims must be reported within 24–48 hours of delivery.

Products will not be eligible for return/replacement if:

  • Used or damaged after delivery
  • Without original packaging
  • Minor handcrafted imperfections are reported

Refunds or replacements are processed after verification.

8. Intellectual Property

All content on this website including:

  • Logos
  • Product photography
  • Graphics
  • Videos
  • Brand assets
  • Text content
  • Designs

are the intellectual property of Mitti & Shine and may not be copied, reproduced, distributed, or used without written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to systems or data
  • Disrupt website functionality
  • Submit false or misleading information

Any misuse may result in termination of access and legal action.

10. Limitation of Liability

Mitti & Shine shall not be held liable for:

  • Indirect or incidental damages
  • Delivery delays caused by third-party logistics
  • Minor product variations due to handcrafted production
  • Temporary website downtime or technical interruptions

Maximum liability shall be limited to the amount paid for the purchased product.

11. Privacy Policy

Customer information is collected only for order processing, support, and communication purposes. We do not sell or misuse customer data.

By using our website, you consent to our data collection and usage practices as outlined in our Privacy Policy.

12. Governing Law

These Terms & Conditions shall be governed and interpreted under the laws of India.

Any disputes arising shall be subject to the jurisdiction of courts located in Surat, Gujarat.

13. Changes to Terms

Mitti & Shine reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of revised terms.

14. Contact Information

For any questions, support, or concerns, please contact:

Mitti & Shine
German Silver Home Décor & Gifting
Surat, Gujarat, India

Email: support@mittishine.com
Phone: +91 89808 99967