Mitti & Shine

At Mitti & Shine, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our order processing timelines, delivery expectations, and related terms.

1. Order Processin

All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day
  • During high-demand periods or sales, processing times may be slightly extended
  • You will receive an order confirmation once your order is successfully placed

2. Shipping & Delivery Time

We deliver across India through trusted logistics partners.

  • Standard delivery time: 3–7 business days
  • Delivery timelines may vary depending on your location and service availability
  • Remote or non-serviceable areas may require additional time

Once your order is shipped, you will receive tracking details via email or SMS.

3. Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout
  • Free shipping may be offered on select orders or promotional campaigns
  • Any additional charges for remote locations will be informed in advance

4. Cash on Delivery (COD)

  • COD is available for selected locations
  • A nominal COD handling fee may be applicable
  • Orders placed using COD may require confirmation via call or message
  • Mitti & Shine reserves the right to restrict COD service for certain orders or users

5. Order Tracking

Once your order is dispatched:

  • A tracking link will be shared via email or SMS
  • You can track your shipment in real time through the courier partner’s website

6. Delivery Issues

In case of delivery-related concerns:

  • If the package appears damaged, please do not accept it and inform us immediately
  • For missing or delayed deliveries, contact our support team with your order details
  • We are not responsible for delays caused by courier partners, natural conditions, or unforeseen circumstances

7. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping details
  • If delivery fails due to incorrect address or unavailability, re-shipping charges may apply
  • Mitti & Shine will not be liable for losses arising from incorrect information provided by the customer

8. Bulk Orders

For bulk or corporate orders:

  • Delivery timelines may vary based on order size
  • Custom logistics arrangements may be required
  • Our team will coordinate directly for smooth fulfillment

9. Contact Us

For any shipping-related queries or support:
Email: support@mittiandshine.com